So, the new laptop got taken to the UPS store for shipping back to USA Notebook in FL so it can be fixed. Fortunately, it's still under warranty, so we only had to pay for shipping.
The gentleman from USA Notebook that I talked to this morning said it may be that the Ethernet card needs to be replaced. Let's hope it works. *crosses fingers*
The lady at the UPS store said it should arrive on Tuesday; the web site says they try to resolve warranty stuff within 72 hours after receiving the laptop.
By my estimation, I should get it back (repaired) sometime around two weeks from Friday if all goes well.
*wishes very hard that all will go well*